Free shipping from €49 · Volume pack discounts · Expert advice Free shipping from 49€

Customer service

Help

Clear answers on orders, shipping, payment and returns. Growing guides live in the SEO FAQ hub.

Orders

How do I place an order?
Add products to the cart and complete checkout. With an account, all orders appear in My account.
Do I need an account to buy?
You can check out as a guest. An account lets you save addresses, reorder and track shipments.
How do I track my order?
Use the link in the confirmation email or look up the order at Track order with the number and email. If you have an account, it also appears in My account.

Shipping

How much is shipping and when is it free?
Standard mainland shipping starts at €5.95. It is free from €49.00 on methods that allow it (express may have its own rate). The exact cost is calculated in the cart and checkout by country and method.
How long does shipping take?
Mainland Spain: 24–72 working hours after preparation. Islands and the rest of the EU may take longer.
Do you ship outside Spain?
We ship to Spain and the European Union. Choose the country at checkout to see methods and prices for that zone.

Payment

Which payment methods do you accept?
Card (Stripe or Redsys), PayPal, Bizum and bank transfer. Online payment is SSL encrypted.
Do prices include tax?
Prices are shown with 21 % VAT included, unless the product page or invoice says otherwise.

Returns

How do I return an item?
You have 14 calendar days from receipt. Request it from the order page (Track order) or write to us. Details on returns.

Club and referrals

How do points work?
They are credited when you pay. Redeem them in the cart. Bonuses apply for sign-up, reviews and birthday (if you add the date in your profile).
How do I invite a friend?
Copy your club link or share a product. Your friend gets a discount on their first order; you get points and a commission when they pay.

Products

What if a product is out of stock?
Leave your email on the product page and we will notify you when it is back.
Can I review a product?
Yes, on the product page. If you bought it, the review is marked as a verified purchase after moderation.